the services they offer are: Mystery Shopper : this would be the "classic" mystery shopper service, in which a visit to a physical store is organized to assess the quality of the service received and other related aspects. Mystery Market : mystery shopping service focused on mass consumption, that is, on analyzing customer service in supermarkets, hypermarkets and food establishments. Mystery Hotels & Cruises : This service applies mystery shopping techniques to the hotel and tourism industry, since it evaluates establishments that require accommodation, such as hotels, rural houses, resorts and cruise ships.
Mystery Diner : a mystery customer service especially dedicated to the hotel and restaurant sector. Process audit : in this service, instead of resorting to a mysterious client, an external auditor is used to measure the degree of compliance clipping path service with the processes. It is particularly suitable if we want to evaluate the degree of training of the staff. Mystery Calling : unlike the previous ones, in this service we are no longer analyzing a physical visit to an establishment, but a call to the company's telephone service. In this way, we can evaluate the work of the call center and customer service. This aspect is very important, since many companies outsource
this service and as a result lose control over its quality. Mystery Web – A mystery shopping service focused on auditing the company's website and measuring the on-page customer experience. It is especially used in the case of companies that sell their products through ecommerce . Mystery Chat : similar to Mystery Calling, but in this case we evaluate service through online chat or messaging instead of a phone call.10 important tips for writing the copy of your Google ads By Pep Canals , published on 23 November 2021 Google ads have changed a lot in recent years. Now we have new formats, locations in products that didn't even exist until recently,